Technical support specialist

Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.

The Technical Support Specialist  plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.

Key Responsibility

• Advanced Issue Resolution:
• Handle complex technical issues that require in-depth knowledge.
• Collaborate with Expert support for problem resolution.
• Mentor Junior support agents.
• Customer Escalations:
• Manage and resolve customer escalations effectively.
• Provide in-depth explanations and solutions for complex problems.

Knowledge:

• Advanced Technical Skills:
• Proficiency in using advanced troubleshooting tools.
• In-depth knowledge of hardware, software, and network configurations.
• Product/Service Configuration:
• Ability to guide customers through advanced product configurations.
• Understanding of integration with other systems and applications.
• Problem Analysis:
• Analytical skills to diagnose and solve complex technical problems.
• Root cause analysis to prevent recurring issues.

Requirements

• Proven experience in technical support, with a strong technical background.
• Excellent communication and interpersonal skills.
• Analytical mindset and the ability to use data for decision-making.
• Customer-centric focus and a commitment to delivering high-quality support.
• Excellent communication skills, both written and verbal, in English and German.

Benefits

• A modern and secure working environment in the heart of the city of Winterthur with opportunities for personal growth and development
• Be part of an agile, young team and make a lasting impression on our products with your ideas
• You will play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.
• As an innovative company, we offer flexible structures and flat hierarchies
• 4 weeks Remote Working per Year
• Free coffee, tea and soft drinks
• Team events and regular social gatherings
• We offer a modern and safe working environment.
• You are part of an agile, young team and shape our products sustainably with your ideas.
• As an innovative start-up, we offer flexible structures and flat hierarchies.
• Cooperation with motivated colleagues and numerous personal development opportunities.