ServiceDesk Engineer / Ingenieur

LHH is a global leader in talent development, career transition, and executive coaching services. With a rich heritage spanning over 50 years, we've dedicated ourselves to unlocking human potential and driving organizational success. Through our innovative solutions, personalized approach, and deep industry expertise, we empower individuals to navigate their career journeys with confidence and resilience. At LHH, we believe in the transformative power of people, helping organizations thrive in an ever-evolving world.

Your Impact:

• Take charge of analyzing and resolving service disruptions, inquiries, and customer needs for our esteemed contract clientele.
• Collaborate closely to ensure the seamless operation of our ServiceDesk, providing critical support to our clients.
• Nurture and innovate our clients' IT infrastructure and cloud services, ensuring they're primed for future success.
• Assume the role of a dedicated Service Manager for select clients, ensuring their needs are met with precision and care.
• Execute routine maintenance tasks on customer systems, maintaining peak performance.
• Vigilantly monitor systems and services to proactively address any potential issues.
• Share your wealth of experience to drive knowledge transfer and refine our processes.
• Develop and maintain comprehensive inventory, documentation, and user manuals to streamline operations.

What Sets You Apart:

• Hold a completed apprenticeship in IT, specializing in support/systems engineering.
• Boast a rich background in Servicedesk or operations settings, demonstrating your mastery in service delivery.
• Proficiency in a wide array of Windows products, including but not limited to Win 10-11, Office 365, and Server 2016-2022.
• Deep understanding of critical server base services such as AD, DNS, DHCP, GPO, etc.
• Bonus points for your expertise in Microsoft 365 and Azure IaaS.
• Exhibit a strong dedication to customer satisfaction, paired with excellent teamwork skills and adaptability.
• Fluent in German, with proficient English communication skills to match.

What We Offer You:

• An impactful role within a vibrant and dynamic team, where your contributions drive real change.
• Engage in challenging and meaningful tasks, collaborating seamlessly across departments.
• Take an active role in shaping our future, with ample opportunities for development and growth.
• Find stability and fulfillment in a supportive, familial company culture.
• Enjoy a healthy work-life balance with our range of flexible options.
• Benefit from attractive compensation and comprehensive social packages.

Job ID 355780EC-8B21-4F1B-8C90-E41327C582D3