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Sonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software. Sonar provides a series of products to help engineers eliminate bugs and vulnerabilities and champion quality code in the software development process. Our goal is to make these products the ultimate automatic code analysis solution and get them adopted by millions of users for millions of projects and billions of lines of code. To achieve this, our IT Operations team has a mission to “Support and Scale our Cloud Infrastructure by providing a stable, secure, and frictionless technology environment.” We manage cloud infrastructure systems that support the organization, enabling teams and individuals to deliver their best work. The impact you can have The IT Operations team is composed of passionate engineers who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. We want to expand our Support team to keep managing our cloud platform in a predictable way that accounts for scalability, resilience, and performance. On a daily basis, you will
- Be the Level 2 Support in both Cloud Infrastructure and Security domains
- Take ownership of Cloud Infrastructure and End-point Security issues reported and see problems through to resolution
- Proactive monitoring of Infrastructure and Security systems
- Manage tickets for Incidents and requests for services in the ServiceNow queue
- Research, diagnose, troubleshoot, and identify solutions to resolve infrastructure incidents and SIEM alerts
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Document technical knowledge in the form of notes, manuals, and RunBooks and Knowledge Articles
- Act as a Support representative in the cloud and office Infrastructure projects
- Take the initiative to improve infrastructure platforms and process automation toward operational excellence
- Work with Infrastructure as a Code, AWS CFN/CDK, IAM, Linux, DNS, Certificates, and network management
- Investigate Customer Security Issues
- Cloud Engineer with at least two years of experience in AWS, Linux, DNS, and network administration
- Good knowledge of systems engineering, network foundations, and network protocols.
- Experience with supporting AWS Infrastructure. Azure and GCP are a plus.
- Experience with AWS Security services such as Security Hub, GuardDuty, and Config
- Hands-on scripting and automation with Python, Powershell, Bash, YAML, Cloudformation
- Experience with IaC, Ansible, Git/Github, and Certificate management
- Capable of performing log analytics and insights to correlate events and determine root causes
- Background in observability systems like DataDog and/or SIEM monitoring
- Certifications in AWS, Linux, or other position-related fields are a plus
- Highly autonomous, pragmatic, and organized
- Open-minded and very positive can-do attitude
- You prefer to work in a team, sharing information and ideas and understanding the power of collective thinking to get the best solutions
- Comfortable in dealing with change and complexity
- Self-confident enough to challenge the status quo as well as to receive and give feedback to improve the team and yourself
- Valuing “done” over “perfect”
- You are friendly and enthusiastic
- We value a safe work culture - founded in respect, kindness, and the right to fail.
- We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
- Work-life balance - a healthy work-life balance is very important at Sonar.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.